customer service

FAQs + Shipping

questions? we have answers! please take a moment to review the frequently asked questions below. if you don't find your answer below please email us at online.heyday@gmail.com

ORDERS

questions regarding shipping timing, edits to existing orders and gift wrapping

WHEN CAN I EXPECT MY ORDER?

- Orders are typically processed within 2-5 days of being placed, with an additional 2-7 days in transit. These times may vary during promotional events and holidays. 

- Orders for in-store pickup will be ready on the day you select at checkout, typically no later than 12pm. We cannot guarantee earlier pickup. Your order is not available for in-store pickup until you get an email confirmation that it is ready. 

- We want you to get your package as quickly as possible! Unfortunately, we do not have any control over your package once it is with the carrier. If you think transit time is abnormally long (7+ business days), reach out to us at online.heyday@gmail.com.

CAN I CANCEL OR CHANGE MY ORDER?

We may be able to cancel or make changes to your order, depending on how long ago it was placed. Please reach out to online.heyday@gmail.com.

WHAT IF MY ORDER IS A GIFT?

Simply select the $5 gift wrapping option in your cart and we’ll take it from there. Your items are likely to be wrapped all together unless you leave us a note indicating otherwise.

Orders will be shipped without price information and we will handwrite a gift note if you include one in the notes section.

SHIPPING

questions regarding shipping, delivery issues and international shipping options

HOW WILL MY ORDER BE SHIPPED?

We use USPS to ship most orders. Please keep this in mind when entering your shipping address, and double check that all your information is entered correctly.

For packages that are returned, the customer will be responsible to pay for the package to be re-shipped.

CAN I SHIP TO MORE THAN ONE ADDRESS?

Each order can only be shipped to one address. Please place separate orders for each address if you have multiple.

CAN YOU SHIP TO A PO BOX?

Yes, but please double check your information is correct. 

TRACKING SAYS 'RETURNED TO SENDER', WHAT SHOULD I DO?

We ship to the exact address provided at checkout. We are not responsible for delays caused by the carrier or for lost orders submitted with incorrect shipping information. Additional fees may be incurred for packages that have to be re-shipped.

Please reach out to online.heyday@gmail.com with your order number, a description of the issue, and an alternative address if possible.

TRACKING SAYS 'DELIVERED' BUT I DON'T SEE IT?

Your tracking information will note where the delivery driver left your package upon delivery. If you cannot find your package, please check nearby or with your building office and neighbors. Occasionally a carrier will mark a package as delivered before they have dropped it off. Please also reach out to your mail carrier or local post office.

If you have proceeded through all these steps and still have not located your package, please reach out to us at online.heyday@gmail.com within 5 business days of the package being marked as delivered. We will do our best to help you, however we are not responsible for lost or stolen packages. 

MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?

We take great care in packaging your merchandise with love so it arrives safely , but carriers can be rough with packages, resulting in damage. You MUST reach out to us at online.heyday@gmail.com within 5 business days days of the package being delivered with photos and description(s) of the damaged item(s) and packaging.

Please provide as much information as possible so we can assist you as quickly and effectively as possible.

Please note that photos are required for a refund or replacement to be considered.

DO YOU SHIP INTERNATIONALLY?

As of now are able to ship outside the U.S. and Canada on a case-by-case basis.

Please note that shipping internationally starts at a rate of $25 and up, depending on the items ordered. Please reach out to online.heyday@gmail.com with the item(s) you would like to order, your shipping address, and your phone number.

GIFT CARDS

questions regarding online and in-store gift cards

WHY WON'T MY IN-STORE GIFT CARD WORK?

You may only use an e-Gift Card for our online store. Physical gift cards are only valid in-store. If you would like to transfer your balance to a different gift card type, please contact us at online.heyday@gmail.com with your gift card number  and how you’d like to transfer the balance.

Balance inquiries can be provided by reaching out to online.heyday@gmail.com.

HOW DO I SEND AN E-GIFT CARD AS A GIFT?

Add the e-Gift Card to your cart and proceed to checkout as normal. For best processing, please enter your own email address and forward the e-Gift Card from there.

Once your purchase is complete you will receive a confirmation email with the gift card information that you can then forward to your recipient at any time and with any additional notes.