Orders are processed within 2–5 business days and delivered within an additional 2–7 days. Processing times may vary during promotional events and holidays.

In-store pickup orders are fulfilled within 1–2 business days. You will receive an email notification once your order is ready, and a follow-up email will confirm when the order has been collected.

It is our priority to ensure your package is shipped as promptly as possible; however, once it has been handed over to the carrier, delivery times are beyond our control. If you believe your transit time is abnormally long (7+ business days), please contact us. We will respond within our operating hours, Monday–Friday, 9:00 am–5:00 pm MST.

If an adjustment needs to be made to your order, please email us and include your order number and the correct shipping address. You must contact us before your order is processed, as we are unable to make changes once it has been fulfilled.

Customers are responsible for providing an accurate and up-to-date mailing address at checkout and will be liable for lost packages and any return shipping costs incurred due to incorrect shipping information. All correspondence will be reviewed during business hours, Monday–Friday, 9:00 a.m.–5:00 p.m. (MST).

Select the $10 gift-wrapping option and add it to your cart—we’ll take care of the rest. Each $10 gift-wrapping add-on includes wrapping for up to three gifts. If you have more than three gifts, please add an additional $10 gift-wrap option to your cart.

Items will be wrapped together unless otherwise specified in your order notes. Please include any special requests in the notes field at checkout.

All orders ship without pricing information. We’re happy to include a handwritten note or accommodate a gift wrap color preference—simply share your details in the notes section at checkout.

USPS is our primary shipping carrier. Please ensure your shipping address is entered accurately and double-check all details before submitting your order. If a package is returned due to an incorrect address, the customer will be responsible for the reshipment cost. 

Each order can be shipped to only one address, so please place separate orders for each shipping address, if you have multiple destinations.

Yes, we can ship to P.O. Boxes as long as the box number, city, state, and ZIP code are accurate.

We ship to the address provided at checkout. We cannot control issues that arise from carrier delays or incorrect addresses.

If a package is returned to sender, we will contact you once it is received. Please note that we must hear from you within 2 business days to arrange re-shipment. If we do not receive a response within that timeframe, the order will be credited and refunded accordingly. Additional fees may apply to reshipped orders.

If your package shows a “Return to Sender” status in tracking, please contact us immediately with your order number, a description of the issue, and an updated or alternative shipping address. We will respond during our business hours, Monday–Friday, 9:00 a.m. to 5:00 p.m. (MST).

Once your package has been transferred to USPS, ownership of the shipment passes to the customer. Heyday is not responsible for delivery issues resulting from an invalid or an outdated address provided at checkout, natural events, carrier errors, transportation delays, strikes, or theft. If an order is returned to us due to an address error entered during checkout, a reshipping fee may apply at our discretion.

We advise that you contact USPS for any issues that may arise with the delivery of your order. You will need to file a missing claim with USPS, which can be accessed here: https://www.usps.com/help/missing-mail.htm. If the claim is processed and your package is still not found within 30 days, please contact us and we will have to discuss further steps. USPS requires that claims be submitted directly by the recipient, so we’re unable to file one on the customer's behalf.

We take great care in packaging your merchandise to ensure it arrives safely. However, carriers can occasionally mishandle packages, which may result in damage. If your order arrives damaged, please email us within 5 business days of delivery and include detailed photos and descriptions of the damaged items and packaging. 

Our team will review your submission and respond during our business hours, Monday-Friday, 9:00am-5:00 p.m. (MST). 

To help us resolve the issue promptly, please provide as much detail as possible. Photos of each damaged item are required for a refund or replacement to be considered. 

At times, our system may not accept certain addresses. If you experience any issues placing your order, please contact us by email, and we’ll be happy to assist you. Our team responds during business hours, Monday through Friday, 9:00am–5:00pm (MST).

At this time, we are only able to ship outside the U.S. and Canada on a case-by-case basis.

Please note that international shipping rates start at $25 and vary depending on the items ordered. To receive a quote, please contact us with the item(s) you wish to purchase, your full shipping address, and your phone number. We will respond during our business hours, Monday through Friday, 9:00am–5:00pm (MST).

You may only use an e-Gift Card for our online store. Physical gift cards are only valid in-store. If you would like to transfer your balance to a different gift card type, please contact us with your gift card number and how you’d like to transfer the balance. We will respond between the business hours of Monday-Friday 9:00am-5:00pm (MST)

Balance inquiries can be provided by email.

Add the e-Gift Card to your cart and proceed to checkout as usual. For optimal processing, please enter your own email address at checkout. 

Once your purchase is complete, you will receive a confirmation email containing the gift card details, which you may forward to your recipient at your convenience along with a personal message. 

Thank you for your interest in becoming a vendor. Please email us your contact information along with an overview of your business, products, and website. We’ll review your submission and get back to you as soon as possible.

Please refer to our Heyday Giving Page for instructions on how to request a donation.