FULFILLMENT JOB RESPONSIBILITIES

This position works alongside and in partnership with the Ecommerce Fulfillment I position to share the responsibilities of online fulfillment and accomplish daily workflows, orders, transfers, and all other fulfillment duties including:

• Work within the Shopify ecommerce platform, specifically for the order management process and online applications related to the order and shipping process
• Communicate daily with Ecommerce Marketing Manager on workflows, orders goals and priorities, space management and organization, and all other duties related to fulfillment
• Manage the daily fulfillment process by printing orders, pulling/organizing products, packing orders, and purchasing and printing custom shipping labels, with an attention to detail and accuracy throughout the process
• Gift wrapping orders when applicable with a personalized note, tailored to the customers request
• Prioritize and prepare in-store pick-up orders and deliver to the store for customer pick-up
• Package and ship in-store shipments, when needed
• Maintain an orderly, organized and clean fulfillment area and inventory
• Vacuum, clean fulfillment area, and remove trash and recycling each Friday
• Weekly review of supply inventory (stickers, boxes, envelopes, thank you cards, wrapping supplies, etc.) Communicate inventory needs with Operations Manager with ample time to re-order
• Assist with the unloading of supply deliveries
• Monitor shipping carrier pick-up times and adjusting workflow as needed
• Open communication at the end of each day with the Ecommerce Marketing Manager and Ecommerce team as needed
  

CUSTOMER SERVICE

• Manages customer service inquiries and responds to emails and messages in a timely and professional manner
• Directs customer inquiries to the proper channels within the business
• Creates and maintains customer service ticket management system, including automation of replies and organization.
• Process and track returns, refunds, and exchanges, ensuring requests are resolved promptly and to the customer’s satisfaction.
• Maintains clear communication and collaboration with Inventory Manager for updates and adjustments to online inventory levels
• Adhere to the quality customer service standards of the organization
• Communication with ecommerce team on customer service needs
  

OTHER JOB RESPONSIBILITIES

• Work with the Operations Coordinator to address any inventory discrpancies, allocations review, customer service needs and periodic physical inventory counts
• Daily management of receipt of all online transfers 
• Responsible for receiving new and restocked inventory,  reorganizing spaces for new product and cleaning shelves as needed
• Assist receiving team with tagging and fold Ski Like a Girl/Apparel as needed
• Assist photographer with preparing, tracking, steaming, and retagging products for both studio and off-site photoshoots.

JOB EXPECTATIONS:

• Excellent oral and written communication skills
• Highly organized, accurate, flexible, innovative, and a positive attitude
• A critical attention to detail and accuracy on orders, inventory count, reporting and organization
• A strong and efficient collaborator and ability to share responsibilities in a job share role
• Tidiness of the fulfillment and online area
• Ability to communicate with teammates in a high-stress environment
• A collaborative approach and willingness to jump in where needed
• Intentional thoughtfulness to uphold the Heyday brand and standards in order accuracy, gift wrapping and timeliness
• Uphold completion of designated tasks and timely order fulfillment
• Embrace Heyday’s core guiding principles
• Must be available during the holiday season of October-December, with limited time off during that period.

WORK CONTEXT

• Work will take place in a fast paced retail and online environment
• Role requires experience and comfort with computers, spreadsheets and applications
• Experience with Shopify platform, retail and fulfillment a plus
• Work will involve moving heavy boxes and standing on your feet most of the day
• Schedule Monday-Friday with the possibility of weekends

COMPENSATION + PERKS

• Hourly, non-exempt
• 30+ hours per week, varying as needed seasonally
• Accrued PTO Policy
• Health Benefits including major medical, dental, vision, accident and ST disability, varies depending our hourly eligibility 
• 401K with employer match (upon eligibility) 
• Discretionary Profit Sharing (upon eligibility)
• Monthly bonus incentives
• Generous employee discount 

Probation Period: 1 year

To Apply: Send resume and cover letter to amanda@heydaybozeman.com
Deadline: Open until filled

We are actively accepting resumes from interested candidates who are personable, hardworking, team-oriented and thoughtful. We will train you to excel in personalized customer service in a busy retail atmosphere.

We offer competitive wages, paid time off, bonuses, product discounts, and for eligible employees, health benefits and 401K...plus, and most importantly, the best team around!

Approx. 15-30 hours/week. Flexible schedule is required including evenings and weekends.

Please deliver your resume, cover letter and availability to 7 W. Main Street in Downtown Bozeman, or submit your information by email to andrea@heydaybozeman.com.

We can't wait to meet you!