Let's start with the team many of you know and love - our incredible Sales team. Our Sales team leads and owns the customer service experience in the store. From the first “hello!” to the parting “thank you, see you next time!” - our Sales team takes great care in creating a joyful, memorable experience. Our team is knowledgeable, thrive in helping our customers find just the right gift, and take great pride in being the very best gift wrappers in town.

One of the many differentiating factors in the Heyday experience, in my opinion, are the curated displays that our team carefully creates. Merchandising allows the products to come alive off the shelves and it’s truly a creative craft. Our Merchandising team is often in the midst of an enormous puzzle - when a new product comes in, they have to find space for the existing product within the store (which typically entails creating another new display), and the pattern continues. In addition to new displays, one of the larger responsibilities of the merch team is constant and consistent backstocking. As things sell, the team backfills or again, re-works a display to ensure the shopping experience is visually inspiring and understandable. 

This incredibly talented team is responsible for all things heydaybozeman.com, in addition to many of the creative visual marketing efforts you see both in-store and online. Our online store is much younger than our downtown shop, but has proven to be a growing, vital piece of our overall business. I believe there is a major misconception around eCommerce - low cost, low barrier to entry, etc. In reality, what we’ve learned along the way is that it takes strategic planning and execution, a detailed and thoughtful balance to managing the online inventory, an immense amount of creative ability including photography, graphic design, and copywriting. And all of that is before you even get an online order! Then, we add the Heyday touch in the fulfillment of each order. We don’t use a third party packer, we carefully handle each order from beginning to end. 

Last but certainly not least is our Operations and Buying team. This team covers a wide variety of responsibilities that help this train run. First, buying is critical to the success of any retail store, but what makes Heyday’s buying unique are the customer-focused stories that we strive to tell. We seek to have a diversified offering that covers a variety of price-points, a blend of inspirational and consistent favorites. As buyers, we love to remain nimble, and being in the gift business allows us to chase the buys that are selling well, and move quickly when something isn’t working. 

Our Operations team ensures the organization ticks, efficiency and steadily. From management and oversight of all our processes and procedures, to meeting organization, orchestrating in-store events, social media, bookkeeping  and community outreach, this team does it all. Some of the best in the business right here.